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商品編號: 9-404-124 出版日期: 2004/06/18 作者姓名: DeLong, Thomas J.;Ager, David L.;Brackin, Warren;Cabanas, Alex;Shellhammer, Phil 商品類別: Other 商品規格: 15p 再版日期: 2005/07/12 地域: 產業: Retail trade 個案年度: 2001 - 2001
商品敘述:
Dave Walker, vice-president of business service opportunities and chairman of the governance team at Procter & Gamble, must decide what to do with P&G''s 5,700 employee Global Business Services (GBS) group. GBS brought together internal services such as finance, accounting, employee services, customer logistics, purchasing, and information technology into a single, global organization supporting all P&G business units. Recently, P&G CEO A.G. Lafley questioned whether continued investment in GBS represented the best use of P&G''s resources. Walker and the other members of the governance team must decide whether to spin off GBS, outsource GBS services to an outside company, outsource the GBS divisions separately to best-of-breed companies, or keep the group in-house. In making the decision, Walker and the members of the team must consider the impact on the organization of altering the existing relationships between the members of GBS and the other employees at P&G. Teaching Purpose: To consider the issues inherent in any decision to outsource services and the impact of such a change on the company.
涵蓋領域:
Organizational behavior;Decision making;Change management;Organizational structure;Hiring & employment;Organizational design;Outsourcing
相關資料:
Case Teaching Note, (5-406-030), 15p, by Thomas J. DeLong;Spreadsheet Supplement, (XLS181), 0p, by Thomas J. DeLong, David L. Ager, Warren Brackin, Alex Cabanas, Phil Shellhammer
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